Warranty

AOC Monitor Hong Kong Guarantee
LED Monitor Warranty Terms & Conditions
  • 36 months on-site warranty
  •  All parts & labour (panel included)
  • AOC will only offer goods exchange on the following condition:
    - More than 3 bright / dead pixels are founded On the LCD panel
    - Valid only within 7 days from the date of purchase
  • The defect is not due to use of the product for the other than domestic purpose, or on an incorrect voltage, or contrary to operating instructions, or to accidental damage (whether in transit or otherwise), misuse, neglect or in expect repair, or incorrect installation. This guarantee card does not cover
    accessories belonging to the products.
  • The few "dead spot" appearing on the LCD panel is the nature of the product, which is within factory standard and therefore not covered this guarantee card.
  • AOC reserves the rights to all final decision
  • For enquiry, please contact AOC Customer Care Centre:
    Tel: 2619-1840
    WhatsApps : 6398-0774
    E-mail: service@elletron.com.hk 


AOC Monitor Hong Kong Guarantee
Mini-LED Monitor Warranty Terms & Conditions
  • 5 Years warranty (3+ 2 years)  based on 3 years warranty + extended “2 years carry-in warranty” for the AOC Mini LED product only.
  • The first 3 years warranty including panel, all parts and onsite labours. Image burn-in problem also included in the first 3 years warranty.
  • The extended “2 years carry-in warranty” also include panel and all hardware parts. But customer need to carry their problem product to AOC Service Centre. Image burn-in warranty is NOT included in this extended 2 years carry-in warranty.
  • Customer need to do simple registration for the extended “2 years carry-in warranty”  by either :
    (a)  Whatsapp phone no.: 6398 0774. (Provide date of purchase,  model and product serial no.)
    (b) Dialing directly to AOC Service Centre : 2619 1840. (Provide date of purchase,  model and product serial no.)
  • Customer service officer will confirm the  “warranty registration code” to customer after successful registration.
  • If product find failure in the 4th and 5th year, customer need to provide : purchase invoice and registration code  for the extended warranty.
  • AOC Mini LED 5 years warranty promotion effective from 1-Jun-2024 until further notice.
  • For enquiry, please contact AOC Customer Care Centre:
    Tel: 2619-1840
    WhatsApps : 6398-0774
    E-mail: service@elletron.com.hk